We offer some of the cheapest carpet cleaning services around Brompton SW10, do not hesitate and call us on 020 3743 8596 today!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Brompton collects, uses, stores and shares personal data about its customers and prospective customers. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Carpet Cleaning Brompton customers and service users in the Brompton area and surrounding locations where we operate.
Carpet Cleaning Brompton is a local carpet and upholstery cleaning service provider. In the context of applicable data protection law, we act as the data controller for the personal data we collect about you when you use our services, visit our website, or contact us by any communication method. This Privacy Policy applies to all personal data that we process in connection with providing our services to you in the Brompton area.
We may collect and process the following categories of personal data:
Identification and contact information, such as your name, address, service address, and other contact details you provide when booking or enquiring about our services.
Communication data, including the content of messages, enquiries, and any feedback or complaints you send to us, as well as records of our communications with you.
Service and transaction information, including details of the services you request, dates and times of bookings, payment status, invoices, and records of work carried out at your property.
Technical and usage data, where applicable, such as information about how you use our website, including basic analytics information and any preferences you choose to provide.
Any other information you voluntarily provide, for example when you request a quote, complete a form, or participate in a promotion or survey.
We collect personal data directly from you when you contact us to make an enquiry, request a quote, book a service, or when you communicate with us in any other way. We may also collect information when you use our website, for example if you complete a contact form. In limited cases, we may receive information from third parties, such as recommendations from existing customers, or from service partners involved in delivering our services, where this is necessary to provide the service you requested.
We process your personal data only where we have a lawful basis to do so under the UK GDPR and related laws. The main lawful bases we rely on are:
Contractual necessity: To take steps at your request before entering into a contract and to perform our contract with you. This includes processing data to provide you with quotes, manage bookings, carry out carpet cleaning services, process payments, and handle customer service enquiries.
Legitimate interests: To pursue our legitimate business interests in a way that does not override your fundamental rights and freedoms. These interests include managing and improving our services, keeping internal records, preventing fraud and misuse of our services, and promoting our services to existing customers in a proportionate way.
Legal obligations: To comply with legal and regulatory requirements, such as maintaining financial records for tax and accounting purposes.
Consent: Where required by law, we may rely on your consent, for example for certain types of direct marketing or optional cookies on our website. When we rely on consent, you are free to withdraw it at any time.
We use your personal data for the following purposes:
To provide our carpet cleaning and related services to you, including handling your enquiries, confirming bookings, attending your property, issuing invoices, and processing payments.
To communicate with you about your bookings, service updates, changes to appointments, and any issues that may affect the delivery of our services.
To manage our relationship with you, including handling feedback, complaints, and customer service queries, and to keep accurate internal records of our interactions.
To improve and develop our services, including monitoring the quality of our work, training staff, and conducting customer satisfaction activities.
To send you information about our services that may be relevant to you as an existing or recent customer, where this is permitted by law and where you have not opted out of such communications.
To comply with legal obligations, respond to lawful requests from public authorities, and protect our rights, property, and safety, as well as that of our customers and others.
We may share your personal data with selected third parties who act as data processors on our behalf. These service providers are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and to comply with applicable data protection laws.
Examples of such processors may include payment processing providers, accounting or bookkeeping services, customer management or scheduling software providers, and information technology and hosting service providers. Where necessary, we may also share limited information with contractors or staff involved in delivering the cleaning services at your property.
We may share your personal data with professional advisers, such as legal or financial advisers, where this is necessary to obtain professional advice or to protect or defend our legal rights.
We do not sell your personal data to third parties. We will only disclose personal data to other third parties where required by law, where necessary to protect our legitimate interests, or where you have given your consent.
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data remains protected in line with this Privacy Policy and applicable data protection laws. This may include using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting requirements. The specific retention period may vary depending on the type of data and the context of our interactions with you.
Customer and service records are generally retained for a period that allows us to manage ongoing relationships, deal with any queries or complaints, and meet our legal obligations, including tax and accounting rules. When personal data is no longer required for these purposes, we will securely delete or anonymise it.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage practices, and staff training on confidentiality and data protection obligations. While we strive to protect your personal data, no system can be guaranteed to be completely secure, and you share information with us at your own risk.
Under the UK GDPR and related laws, you have the following rights in relation to your personal data, subject to certain conditions and exceptions:
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of your personal data, along with information about how we use it.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw your consent.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we investigate a concern you have raised about its accuracy.
Right to data portability: In some cases, you have the right to receive the personal data you provided to us in a structured, commonly used format and to request that we transfer it to another service provider, where technically feasible.
Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing purposes. If you object to direct marketing, we will stop sending it to you.
Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing that took place before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been breached. In the United Kingdom, this is typically the Information Commissioner's Office.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be effective from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
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